FAQ: RETURNS - YOUR QUESTIONS ANSWERED
Are you Returning Something?
If you are returning goods, we ask that you send us an email to notify us of your item return.
In this email please state the details of the return, the order reference and date of purchase. Please send your notification to returns@homeflairdecor.co.uk or by using the button below.
Q - What is your returns policy?
A - If you are not completely satisfied with your purchase or if you have a surplus from your order, return it to us within 28 days of ordering via post or courier, undamaged and in its original packaging (with labels) for a full refund, return postage will be at your cost.
Please let us know that your goods are on the way by emailing us before you send the items.
Q - Where should do I send my returns to?
A -
Returns Dept
Home Flair Decor
Warehouse 1
679 Eccles New Road
Salford
M50 1AY
Q - Do I have to pay to return my order?
A - Return delivery costs are at the customer's cost.
We would always recommend the use of a courier comparison website to get the best value return cost/service.
Q - My order is short, damaged or is the wrong product, what do I do?
A - Please contact us within three working days of receipt of your order.
If your parcel arrives in a damaged condition, please ask the driver to note the condition and take images for confirmation.
Additional information may be needed so please keep all packaging and labels as photos/inspection by carrier will be required.
Q - My order was produced for me, to my own specification and is not what I expected, can I return it?
A - We do not accept returns on individually produced items. This does not affect your statutory rights.
THINK SOMETHING IS NOT QUITE RIGHT?
EXAMINE BEFORE HANGING
Please note that you should check all wallpaper products on arrival, once opened prior to hanging and throughout hanging.
Any obvious print error or roll damage etc cannot be resolved once hung if the issue is visible in the dry state before hanging.
FOUND A PROBLEM? STOP!
In the event of a wallpaper fault please stop decorating immediately and get in touch preferably via phone, or email and we will advise you on how to proceed.
Always keep all roll labels safe until your decorating job is completed as they will need to be returned along with any samples of the product issue and the labels will have to be returned.
SHARE SOME PICTURES
Please share clear, focused images of any suspected issue you have found with one of our wallpapers/
Samples of the product and the labels will have to be returned.
If the product is found to be defective then a full replacement or refund will be made at no charge.
