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COVID-19. OPERATIONS INFO UPDATED 31/08/2020.

• DELIVERY DELAYS ARE BEING EXPERIENCED WITH ROYAL MAIL, PARCELFORCE, APC & UPS. 
• WE ARE UNABLE TO GIVE MORE ACCURATE DELIVERY TIMES, PLEASE USE TRACKING NUMBERS GIVEN FOR DELIVERY STATUS.
• WE ARE FINDING POST IS BEING DELIVERED IN BATCHES OF A FEW DAYS AT ONCE RATHER THAN A DAILY SERVICE.
• PLEASE UNDERSTAND THIS IS OUT OF OUR CONTROL AND YOUR ORDER MAY TAKE LONGER THAN EXPECTED.

Business is running as close to usual as possible (with limited staff and contact hours, shown below) whilst the couriers are still collecting and Royal Mail are still delivering. 

ISOLATING CUSTOMERS: Let us know in the checkout comments box and we will label up your parcel as such and tell the courier.

COURIER DELIVERIES:

• Some exceptions in deliveries have been occurring due to the volume of parcels in the delivery networks, this has also led to some incorrect time slot notifiactions being sent to customers. 
• If an order is not delivered due to no answer or company closed, these will be returned to sender with no second delivery attempt made.
• Customers may not be asked to sign the device on delivery however the GPS will be stored and the recipe to name taken.

NEXT DAY AM: This service is no longer guaranteed by our couriers although they will aim to maintain a service as close to this as possible.

SAMPLE ORDERS: Samples may take an extra couple of days as postal deliveries may not be made daily in all areas.