Q - What is your returns policy?
A - If you are not completely satisfied with your purchase, return it to us within 28 days of ordering, undamaged and in its original packaging (with labels) for a full refund, return postage will be at your cost.
(Updated for orders placed from 09/06/2018)
Q - Where should do I send my returns to?
A - Returns Department, Home Flair Decor, Warehouse 1, 679 Eccles New Road, Salford, M50 1AY, United Kingdom
Q - Do I have to pay to return my order?
A - Carriage on standard returns is at the customers cost
Q - I have completed my decorating and I have a roll/rolls left over. Can I return this for a refund?
A - Returns are accepted up to 28 days after purchase, goods may be returned at your cost undamaged and in their original packaging (with labels), together with the sales invoice / Order ID and any reason for return, for a refund.
Q - Can I refuse my delivery?
A - Any refused delivery will be subject to the full delivery charges incurred to Home Flair Decor from the courier used, this includes charges for outbound delivery, address correction and return delivery. These charges will be deducted from any refund due once they are confirmed from the appropriate courier (within 14 days of return).
Q - My order has just arrived and is not how I thought it would be, how do I get a refund?
A - Return your goods to us at the above stated address. Returns are accepted up to 28 days after purchase, goods may be returned at your cost undamaged and in their original packaging (with labels), together with the sales invoice / Order ID and any reason for return, for a refund.
Q - My order is short of items, damaged, has mixed batches or is the wrong product, what do I do?
A - Please contact us within three working days of receipt of your order. Additional information may be needed so please keep all packaging and labels as photos/inspection by carrier will be required.
Q - My order was produced for me, to my own specification and is not what I expected, can I return it?
A - We do not accept returns on individually produced items. This does not affect your statutory rights.
*Please note that you should check all wallpaper products prior to hanging and during hanging*
In the event of a wallpaper fault please stop decorating and get in touch preferably via phone, or email and we will advise you on how to proceed. Samples of the product and the labels will have to be returned.
If the product is found to be defective then a full replacement or refund will be made at no charge.
If you are returning goods, or in the event of a fault, we ask that you send an email to Home Flair Decor customer support [email protected] In this email please state the details of the return/fault, the order ID, receipt date and if you wish to claim a replacement or a refund. Or call us on 0161 729 1686.
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